Exchange 2010 Backup failed with Backup Exec

Exchange 2010 Backup failed with Backup Exec

Symptoms:


"Backup- <MailServer>-79-57344-65233 - AOFO: Initialization failure on: "\\<Mailserver>\Microsoft Information Store\Mailbox Database <ID>". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status.

Check the Windows Event Viewer for details.

Writer Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Failed during prepare snapshot operation (8)."


Solutions:

Check Exchange 2010 server event log revealed,

“

An attempt to prepare the database 'Mailbox Database <ID>' for backup failed because the database is already in the process of being backed up. The error code is -2403. (Note that if a backup was recently aborted, then it may take several minutes for the system to detect the aborted backup and initiate backup cleanup procedures, so this message may be generated if an attempt was made to backup a database before a previous backup attempt had fully terminated.)

“

Steps

1.       Dismount and remount the database.

2.       Restart Microsoft Exchange Information store service

Please note: The above action will disconnect your outlook client

Reference:

http://support.microsoft.com/kb/930800

http://www.symantec.com/business/support/index?page=content&id=TECH125176